joea9 Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between the entity operating the joea9 platform and each registered member ("you" or "user") who uses this website.

By accessing the joea9 website, creating an account, or using any of our services, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you are requested to refrain from using our platform.

joea9 reserves the right to modify, amend, or update these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms.

2 Account Registration

To enjoy services on joea9, you must create a personal account. The information you provide at registration must be truthful, accurate, current, and complete.

2.1 Registration Requirements

• Each person may open only one account. Multiple accounts belonging to the same person will be confiscated.
• You must use your real name, date of birth, and contact details when registering.
• Keeping your account password confidential is entirely your responsibility.
• Any unauthorized use of your account must be reported to joea9 immediately.

2.2 Identity Verification (KYC)

joea9 may request documents for identity verification at any time. These may include: National Identity Card (NID), passport, or driving licence. Withdrawals may be placed on hold until the verification process is complete.

2.3 Account Security

Do not share your login details with anyone. joea9 will never ask for your password by email or live chat. If you notice any suspicious activity, contact the support team immediately.

3 Eligibility and Age Requirements

To register and use services on joea9, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must be a legally competent adult.
• You must ensure that online gaming is not prohibited by law in your area of residence.
• You must not be a person whose account has been suspended or closed by joea9.
• You must not be an employee of joea9 or any of its affiliated companies.

If any minor is found attempting to open an account, all associated funds will be confiscated and legal action may be taken.

4 Deposits and Withdrawals

4.1 Deposits

joea9 currently accepts deposits through the following methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳500 (for each method).
• Deposit transactions are generally processed instantly.
• You may only use a payment method registered in your own name.
• Deposits made through third parties are not accepted.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals are paid only through the same method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

4.3 Transaction Limits

joea9 reserves the right to set maximum deposit or withdrawal limits on any account, particularly where there is suspicion of fraudulent activity or where regulatory requirements must be met.

5 Bonuses and Promotions

joea9 offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions that must be followed.

5.1 Welcome Bonus

• New members receive a 100% bonus on their first deposit, up to a maximum of ৳20,000.
• A minimum deposit of ৳500 is required to receive this bonus.
• To withdraw the bonus, the total amount (deposit + bonus) must be wagered 25 times (wagering requirement: 25x).
• The welcome bonus applies only once per member.

5.2 General Bonus Rules

• Winnings from bets placed using bonus funds are subject to the specified wagering requirements before withdrawal.
• Multiple bonuses may not be used at the same time unless the promotion specifically states otherwise.
• joea9 reserves the right to modify or withdraw any bonus offer.
• Bonuses may be cancelled if promotional abuse is suspected.

5.3 VIP Cashback

joea9's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.6% weekly cashback.
• Gold — up to 0.9% weekly cashback.
• Platinum — up to 1.2% weekly cashback.

Progression to a higher VIP tier depends on your active participation and regular activity on the platform.

6 Betting and Gaming Rules

All gaming activity on joea9 is governed by the following rules.

6.1 Betting Rules

• Once a bet has been confirmed, it cannot be changed or cancelled.
• joea9 reserves the right to void or amend a bet if an abnormal outcome occurs due to a technical error.
• Placing bets using multiple accounts or through fraudulent means is strictly prohibited.

6.2 Special Rules for Sports Betting

• If a match is cancelled, the bet amount will be refunded.
• Odds displayed in live betting may change in real time.
• Betting based on match manipulation or insider information is strictly prohibited and constitutes a criminal offence.

6.3 Casino Game Rules

Each casino game has its own rules, which are displayed in the game interface. Games from Pragmatic Play, Spribe, JILI, and other providers follow the rules set by the respective software provider.

7 User Code of Conduct

All users of joea9 must comply with the following code of conduct:

7.1 Prohibited Activities

• Engaging in fraudulent behaviour towards other players.
• Placing bets using bots, scripts, or automated software.
• Using the platform for money laundering or illegal financial activity.
• Harassing, intimidating, or using disrespectful language towards other players.
• Attempting to exploit vulnerabilities in the platform's security.

7.2 Transaction Ethics

All financial transactions must originate from legitimate sources. joea9 complies with international Anti-Money Laundering (AML) standards and reserves the right to report suspicious transactions to the relevant authorities.

8 Security and Privacy

joea9 uses the highest level of technology to keep your personal information and financial data secure.

• All data transmission is protected by SSL encryption.
• Your payment information is stored with the highest level of security.
• Your personal information is not sold or shared with third parties.
• Our full privacy policy is available here.

Please report any security concerns to our support team immediately.

9 Responsible Gaming

joea9 strongly believes in responsible gaming. We want you to enjoy gaming as a form of entertainment, not as a source of financial pressure or personal distress.

• Set deposit and betting limits for yourself.
• Do not place additional bets to try to recover money lost after a loss.
• Never treat gaming as a source of income.
• Use the Self-Exclusion feature if needed.

If gaming becomes a problem, contact our 24/7 live chat support. For more information, read our responsible gaming guide.

For persons aged 21 and above only.

10 Account Suspension and Closure

joea9 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If a serious violation of the terms and conditions occurs.
• If evidence of fraudulent activity is found.
• If false identity or documents are provided.
• If it is proven that the account is being operated by a minor.
• If there is suspicion of money laundering or other illegal activity.

The user may also request account closure at any time through live chat. Any valid remaining balance will be returned before closure.

11 Limitation of Liability

joea9 bears no responsibility in the following cases:

• Bets lost due to internet connection disruption.
• Losses caused by issues with your device or software.
• Delays or issues with third-party services (bKash, Nagad, Rocket, etc.).
• Problems caused by incorrect information provided by you.
• Unexpected technical errors or third-party cyberattacks.

12 Changes to Terms

joea9 reserves the right to partially or fully change these terms and conditions at any time. For significant changes, a notice will be sent to the registered email address.

Continued use of the site after changes will be taken to mean that you have accepted the updated terms and conditions. It is recommended that you revisit this page regularly.

13 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Support is available 24/7 in Bengali.
• Email: [email protected]

Our support team is always ready to resolve your issues. For more information, visit our FAQ page.